Quality Management & Operations System

Project

Quality Management & Operations System

Client

Everyone Active

Overview

Operational Checks, Accident & Incident Reporting, Works Asset Management and Document/Policy/Procedure Management. This custom Quality Management System for national leisure & fitness management company operator Everyone Active has been in operation for over 3 years making a paper to digital transformation for Everyone Active.

Throughout that period, it has enabled central visibility, risk management and full auditing compliance of key and critical operational checks, policy and procedure management and works asset management.

Alongside the accompanying native app for tablet, each one of Everyone Active’s approx 250 locations perform hourly, daily, weekly and monthly operational checks to a centrally-defined program. Pool tests, customer service checks, health and safety critical checks can be monitored for completion and gaps in compliance can be identified immediately and rectified before they become a problem for the group.

The system also enables quick and efficient accident and incident reporting to ensure a full audit trail in the event of a claim. Everyone Active can use their custom system to not only extract details of the incident but can also automatically cross-reference this against any relevant operational checks that were undertaken at the time.

Also integrated is a policy and procedure management system. Colleagues can log in to the system and retrieve the correct – and most recent – policy quickly and effectively. Governance managers can also monitor compliance of these documents – if required.

Continually evolving, we have just completed the addition of a works asset management module. Everyone Active can maintain an asset register, log maintenance requests against these alongside operational checks and also put into place Planned Preventitive Maintenance (PPM) plans for regular proactive maintenance of key items within the centres.